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Payment policy

You won't have to pay upfront, only a small amount for deposit only. The rest of payment will be settled upon arrival in Hanoi.

We accept payment both in cash/online mobile banking. By paying in cash, we accept both VND and USD.

In addition to cash payments, we also accept card payments, although a 5% surcharge will be applied. For your convenience, there are ATMs located in the vicinity of Ha Giang center, where you can withdraw cash.

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Re-schedule, Cancel and Refund policy

For personal reasons, you may reschedule your tour up to 3 days before departure, with no extra fee. If you reschedule less than 3 days before departure, a fee may be applied.

If you cancel for personal reasons at least 7 days before departure, you'll receive a full refund. For less, a fee might be charged.

In the event of force majeure, such as natural disasters or severe weather, we will notify you immediately and inform a revised itinerary or refund options (if unable to reschedule).

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